Terms of Service

Payment methods, goods availability, prices for courier services and shipping, general terms and conditions, complaint regulation and procedure for the complaints

1) PAYMENT METHODS

a) Bank Transfer

The bank details and the information about the payment will be displayed immediately after the completion of your order. You can pay by standard bank transfer from your bank or by cash deposit into our bank account, IBAN: SK18 8330 0000 0020 0057 0643, SWIFT / BIC CODE: FIOZSKBAXXX. In case of an immediate transfer on every working day until 13:00 CET the ordered goods will be delivered to you within 48 hours.

Payment Cards VISA, MasterCard

Our company supports all debit and credit cards VISA, Mastercard issued by the foreign commercial banks. After submitting, you will be forwarded to the payment portal (operated by GoPay s.r.o.) after placing your order where you can enter your payment card details. The security of the payment transaction and your card data are guaranteed by the SSL certification of the GoPay server and tuliatuli.com. If you make the bank transfer on the working day by 13:00 CET and the ordered goods are in stock, the goods will be delivered within 48 hours.

Payment via GoPay

GoPay allows fast payment of your order. After completing your order, you will be automatically redirected to the website of the Payment Portal (operated by GoPay s.r.o.), where you can enter your login details. The security of the payment transactions is guaranteed by the SSL certification of the GoPay server and tuliatuli.com. If you make the bank transfer on the working day before 13:00 CET and the ordered goods are in stock, the goods will be delivered within 48 hours.

THE AVAILABILITY OF THE GOODS

The whole assortment of our offer is always in stock, so it can be delivered within 48 hours. In individual cases e.g. in the event of a long-term failure of the product from our product range, a larger order or your own design was not accepted, the delivery may be delayed by 1 or 2 working days. Our staff will contact you promptly and suggest a quick approach.

2) PRICES FOR COURIER SERVICES

When paying by: Bank transfer or payment cards the delivery costs are as follows:

USA/Canada: 24,90 USD incl. VAT

Other countries than EU, USA and Canada: 39,90 USD incl VAT

European Union Countries (except the countries below): 19,90 USD incl. VAT

Austria: 4,30 USD incl. VAT

Germany: 4,30 USD incl. VAT

Switzerland: 6,80 USD incl. VAT

Slovakia: 4,00 USD incl. VAT

Czech republic: 4,00 USD incl. VAT

When ordering over amounts specified below, the ordered goods will be delivered to you free of charge:

USA/Canada: 182,00 USD incl. VAT

Other countries than EU, USA and Canada: 232,00 USD incl VAT

European Union Countries (except the countries below): 132,00 USD incl. VAT

Slovakia: 39,00 USD incl. VAT

Czech republic: 39,00 USD incl. VAT

3) TERMS OF SERVICE

These General Terms and Conditions (GTC) govern the relations between the customer and the seller in the field of goods trade, especially the sales relations for the natural cosmetics and aromatherapy production between the company Aureus Services s.r.o. and the trading partners (buyers).

a) General – Scope

The customer confirms the acceptance of the terms and conditions at each conclusion and abandonment of the order, which includes the complaint procedure, which also applies to the submission of the declaration of intent by the task and completion of the order as accepted. Before completing the order, the customer is informed about the terms and conditions and made known in good time.

The seller (operator of the online shop)

Tuli A Tuli Laboratories s.r.o., company - IdNr.: 45442088, headquartered Pezinská 5104,

901 01, Malacky, Slovakia. The company is registered in the commercial register Bratislava III, Dept.: s.r.o., RegNr .: 63899 / B and is a trading company, which specializes in the sale of natural cosmetics, aromatherapy, stamps and computers to end consumers, personnel and corporations.

 Supervisory body:

Slovak Trade Inspection (STI)

STI for Bratislava and surroundings

Bajkalská 21/A, P.O. Box 5,820 07 Bratislava 27

Regional Health Department Bratislava

Tel no .: +421 2/58272 172, fax no .: +421 2/58272 170, ba@soi.sk

 Buyer / orderer

The buyer is every consumer or entrepreneur.

The consumer is a natural person who does not act in the sphere of his entrepreneurial and other business activities when concluding and fulfilling the contract.

The consumer provides the seller with his personal data at the beginning of the business relationship necessary for a smooth execution of the order, or personal data listed on the commercial documents.

The legal relationship between the seller and the buyer, which is not determined by the terms and conditions, is governed by Order No. 40/1964 of the Slovak Civil Code and 634/1992 of the Buyer Protection Act.

The entrepreneur is referred to as:

• legal entity or the combination of a natural and legal person registered in the commercial register (staff or corporation)

• Legal or the combination of a natural and legal person who operates the trade on the basis of a trade license (tradesmen)

• Legal or the combination of a natural and legal person who conducts business on the basis of a profession other than a trade license, which is governed by special laws, such as: B. Freelance lawyers.

• Legal or the combination of a natural and legal person who carries out an agricultural activity and is entered in the evidence under specific regulation.

The legal relationship between the seller and the buyer, who is an entrepreneur that is not regulated in these terms and conditions or in another buyer contract, are governed by the law 513/1991 of the Civil Code and its ordinances.

The buyer / orderer is fully aware that when buying the products offered by the seller in his online store, the buyer receives no user rights arising from the business brands, trade names, company logos, or even patents, unless otherwise agreed.

Purchase contract

If the buyer is the natural person / consumer, the placing of the product by the seller on the website of the online shop is considered the offer to conclude a private / commercial purchase contract and thus arises the commercial-private contract by accepting the offer by the conclusion / submission of the order by the buyer or customer. The seller also undertakes to confirm and prove the receipt of the order, so that he sends the orderer / buyer a message about the creation of the contract to the email address given by the buyer, which however has no influence on the actual conclusion of the purchase contract. The purchase contract together with all payment and delivery conditions may only be changed by additional agreement between the buyer and the seller.

If the buyer is an entrepreneur, the purchase contract is concluded with the acceptance of the offer by the conclusion / sending of the order from the buyer to the seller and thus considered as final.

The legal relations and legal errors that follow from the legally binding purchase contract are governed by the current legislation of the Slovak Republic and the Slovak authorities.

The purchase contract is executed in the Slovak language.

The concluded purchase agreement will be archived by the seller for future entry into force and will not be published for third parties. The information about the individual business transactions that result from this buyer contract, ie lead to the conclusion, are listed in these terms and conditions, which contain the exact steps of the purchase contract processing.

The buyer has the opportunity to control his order before completing and also to correct it. These terms and conditions are listed on the website of the online shop www.tuliatuli.com where they are archived and reproduced by the buyer.

The cost of using the means of communication (telephone or internet) by means of which the order is sent and completed depends on the tariff of the network operator, which the buyer / orderer uses.

The costs of using the means of communication by means of which the order is sent and closed are based on the tariff of the network operator, which the buyer / orderer uses.

b) Data and Buyer Protection

The seller declares that all personal data are confidential, and are used exclusively for the conclusion of the purchase contract and not forwarded to third parties and / or not published in any other way. This does not apply to the conditional shipping and payment conditions, in which the seller the personal data, e.g. forwarded to the courier or bank. The personal data provided to the seller by the customer for the purpose of concluding a contract is collected, stored and processed in accordance with the Slovak law no. 428/2002 on data protection. The buyer / orderer agrees with the consent for the collection, storage and processing of this data, so that the seller meets the subject of the contract, unless the buyer has made a written statement on the use of his personal data. The buyer / orderer has the right to access his personal data and the right to correct his personal data.

c) Opening hours

The head office and our business are located at: Duklianskych hrdinov 381/3, 901 01, Malacky, Slovakia

Our opening hours: Monday-Friday: 08:00 - 12:00 13: 00-17: 00

Orders are processed through our e-shop on www.tuliatuli.com

24 hours a day, 7 days a week

Orders received after 13:00 CET will be dispatched the following working day.

d) Prices

All prices are considered contract prices. In our e-shop all prices are updated and always valid. The operator of the e-shop reserves the right to change the prices of the products in case of error regarding a strong price reduction. In this case, the buyer will be informed immediately and has the right to terminate the contract at any time.

e) Order processing

The buyer / orderer gets the goods for the price, which was valid in the time of the order. The buyer / consumer has the possibility to get acquainted with the valid final amount incl. VAT and all other fees (for recycling, disposal or similar) before completing the order. This price is stated in the order and in the message confirming the receipt of the order. The buyer - consumer has the opportunity to inform himself about the current price or special price of the offer before completing the order and how long the price or special price of a special offer is considered reduced. In the case of a special offer or the goods that are not currently in stock, the seller confirms to the buyer the valid price and the date of possible delivery by means of an e-mail message or a telephone call. If the buyer is a consumer (natural person), this buyer will be informed of such a special offer, which must be ordered additionally. If it comes to the conclusion of such a contract of sale between both willing partners at the time when the seller specifies his offer exactly to the buyer.

The orders can be processed as follows:

• electronic online shop on www.tuliatuli.com (hereinafter E-Shop)

• electronic e-mail address: tuliatuli@tuliatuli.com

• Personally in the shop

• by phone: +421 917 418 039

The seller recommends that the buyer handle the orders via the online e-shop.

f) Cancellation terms

Withdrawal from the buyer's side, the consumer is:

Within the meaning of § 12 consumer protection law, the buyer has the right to withdraw from the contract in the case of doorstep selling and sales (Law No. 108/2000) without stating the reasons within 14 days, from the date of delivery of the product to the buyer, or from the day of the provision of the service. It is necessary to submit the instruction in writing to the seller within the specified period. This right also applies in the case of online sale, if the goods were personally collected by the buyer in the business.

The goods are to be returned by the buyer / consumer in a clean, undamaged, original condition and complete with all accessories, documentation and packaging. In the event that the goods complained of are not complete or are damaged, the seller may reduce the price of the goods to be delivered by the value of the damage. The seller also reduces the price by the value of the stamp. The money for the claimed and delivered goods will be returned to the buyer - consumer within 15 days. The period begins from the date of entry into force of the revocation, the withdrawal from the contract of sale.

The seller is not obliged, after expiry of the 14-day period prescribed by law (Order No .: 108/2000), to take back the goods which have not been clean and otherwise polluted.

If the purchaser exercises his right for the 14-day period so that he will withdraw from the purchase contract within 14 days, we recommend the complaint with a valid cancellation policy (not mandatory) and an application / request to terminate the purchase contract, as well as with the invoice (invoice number) and bank details as soon as possible to the address of the online shop. In the application, the buyer should also indicate whether the amount paid was paid in cash or paid by bank transfer to the buyer's bank account or the buyer chooses another purchase in our store.

The buyer is aware of the fact that in the case of the transfer of the products to the buyer also other gift articles were handed over, the donation contract was concluded with the condition that in case of withdrawal from the purchase contract from the side of the buyer (§ 12 Act no .: 108/2000), this donation contract loses its legal effect for the buyer and the buyer is obliged to deliver the enclosed gift items with the product as well.

Withdrawal from the side of the buyer, in the case that the buyer / orderer is an entrepreneur, the buyer / orderer is offered in the withdrawal procedure, an additional withdrawal from the contract, depending on the condition of the claim, the remaining duration of Guarantee and the current value of the complaint. The condition of the complaint is checked by the seller. In the case of non-mutual agreement in the condition of the complaint from the buyer's side as well as the seller's, the complaint is withdrawn at the expense of the seller. The seller is entitled to charge the buyer for other costs incurred.

After issuing the credit, the ID card is required to protect the property rights of the buyer. If the identity card of the buyer is submitted and presented, the buyer gives his consent with the electronic data processing according to the sentence II. (§ 3 of the Data Protection Act No .: 428/2002).

g) Terms of payment

1) Payment upon collection of goods at the address: Pezinská 7, postal code: 90101, Malacky, Slovakia

2) Payment by bank transfer

3) Payment on the Internet portal of the bank (via the payment card online)

4) Payment by invoice with a due date (only if all conditions for a credit note are present)

5) Payment via the payment portal GoPay s.r.o.

The ordered goods remain the property of the seller until the payment is fully received on the bank account of the seller.

h) Delivery terms

Pickup: The goods can only be picked up by the buyer. This person must have sufficient legitimacy and identify with a valid identity card or passport.

Delivery by courier services - worldwide:

The goods are sent to the buyer by means of a courier service. The condition for this is the sending of the order and the subsequent invoicing until 13:00 o'clock of every working day. The deliverer / forwarding agent will ensure delivery within 48 hours worldwide. The postage is based on the current price list, which is valid on the day of the order.

The buyer who is an entrepreneur (the buyer - this procedure is recommended to consumers) is obliged to inspect and check the goods immediately after delivery of the ordered goods together with the deliverer on the basis of the invoice. (Number of packages, their condition and damage to the box). The buyer is entitled to reject the shipment that does not correspond to the invoice and the original order if the shipment is not complete or damaged. In the event that the buyer takes over such damaged shipment, it is necessary to describe the damage exactly in the delivery protocol of the freight forwarder.

In the event that the buyer determines the damage of the goods ordered by him immediately after the handover from the carrier, he is obliged to inform the seller within 24 hours about such damage of his goods, so that the buyer sends an information email about the damage to tuliatuli@tuliatuli.com. An additional complaint of the goods (goods not complete or damaged) does not lead to the withdrawal of the purchaser's complaint rights, however, they give the seller the opportunity to prove that it is not in a contradiction with the purchase contract.

i) Liability for defects (warranty)

The manufacturer's guarantee and the liability for defects for our goods are regulated in the warranty of the seller and are governed by the current legislation of the Slovak Republic. The purchasing document serves as a guarantee certificate.

j) Sending the invoices / delivery slips

By accepting our terms and conditions, the buyer gives his consent for sending the electronic invoices (which additionally serve as delivery notes) to the e-mail address given by the buyer.

k) Final provisions

These terms and conditions are valid since 21.03.2016 and terminate the older versions of these terms and conditions. The seller reserves the right to change the terms and conditions without prior notice.

Approved by Jan Petrovic, Managing Director of Aureus Services, s.r.o..

4) WARRANTY REGULATIONS

This warranty is valid since 1.3.2012 and terminates the older version of this regulation. This warranty will be provided in the business on the address of the registered office or as a document for download on www.tuliatuli.com.

a) General

The Warranty Policy describes common commercial cooperation between the buyer and Aureus Services s.r.o. (hereinafter the seller). The buyer is obliged to acquaint himself with the current GTC and the valid warranty regulations of the company before each order. When handing over the ordered goods, the warranty is accepted by the buyer. In the event that the ordered goods were not picked up by the buyer, the day of delivery is deemed to be the day when the ordered goods were handed over to the first forwarder.

As proof of the manufacturer's warranty (guarantee certificate) the buyer is issued with each purchase in our online shop an invoice or receipt, which serves as a guarantee certificate and contains all necessary information on the application of the warranty / defect liability (name of the item sold, price, quantity and the warranty period).

b) Warranty period

The warranty period starts from the date of delivery / acceptance of the item by the buyer, i. the day specified in the guarantee certificate. The standard end user warranty period prescribed by law is 24 months *. The seller may extend this statutory warranty period. The total length of the warranty period is stated in the guarantee certificate.

The warranty period consists of the statutory period (24 months) and the period extended by the buyer. The legally prescribed warranty period is governed by the Slovak BGB Nr .: 40/1964 §§ 619-627, and in addition these terms and conditions (especially the warranty) are taken into account. The extended warranty of the seller is governed by the warranty of these terms and conditions.

* Excluded are goods that are damaged, used or incomplete. If the buyer - consumer buys used items, the seller is not liable for the defects that correspond to a wear and tear that occurred before the date of taking over the item. The rights for the fault liability are lost, if they were not exercised within 24 months from the date of the transfer of the product to the buyer. The seller may shorten this period after agreement with the buyer, but not more than 12 months. This period is specified by the seller in the purchasing document (an invoice or in the receipt). In the case of articles and goods that are offered at a discounted price and that are damaged or incomplete, the warranty will not cover those errors that have caused the price to decrease.

** For certain goods, the warranty period for buyers who are not consumers is limited by the manufacturer. The consumer rights of the end users will thus not be affected or violated. The warranty period is according to the relevant legislation.

c) Warranty terms

1. The buyer is obliged, immediately after the delivery of the goods together with the freight forwarder to check the current condition of the item on the basis of the electronically sent invoice (number of packages, damage to the box) and to check whether the company's adhesive tape with the company logo was not torn. The Buyer is entitled to reject the consignment delivered by the freight forwarder that is not in accordance with the purchase contract and not to accept it if the consignment is damaged or incomplete. If the buyer undertakes such shipment, it is necessary to specify and describe the relevant damage in the handover protocol of the carrier.

2. Any incomplete or damaged shipment must be reported to the seller's e-mail address: tuliatuli@tuliatuli.com. In addition, an error log with the detected error of the consignment must be prepared by the carrier, which must also be sent directly to the business address of the online shop or the e-mail address tuliatuli@tuliatuli.com. Additional defects, such as damage or incompleteness of the consignment, which have subsequently been determined, give the seller the opportunity to prove that there is no conflict with the purchase contract.

3. The place where the buyer can claim his complaint is: Aureus Services. Duklianskych hrdinov 381/3, 901 01, Malacky, Slovakia

4. The buyer should send the defective goods by courier to the business address of the online shop for complaint. The objected goods that have been returned to us, should be visibly marked with an inscription CLAIM and must have all parts i.e. include the complete accessories. It is also recommended to attach a copy of the proof of purchase, a detailed description of the defect of the item (letter of complaint) and the contact details of the buyer (return address, tel. no.). Without the above steps, the identification of the origin of shipment and the errors is not possible.

5. The buyer proves his claim to the manufacturer's warranty and its validity on the basis of a proof of purchase. If the goods have already been claimed in the past, it is also necessary to present the current guarantee certificate. The delivery note (proof of purchase or warranty) must have the same serial number of the item as the defective item (in case the serial number is on the affected item).

6. The seller guarantees complete compatibility of all components only with the goods of one and the same brand in which the components were purchased.

7. The manufacturer's warranty does not cover the defects caused as a result of improper use of bad consumables and the defects that have arisen as a result. Furthermore, the manufacturer's warranty does not cover the defects that have arisen as a result of improper handling or improper use of the item.

8. Furthermore, the manufacturer's warranty does not cover the defects and errors caused by:

a) mechanical damage of the thing,

b) Use of the item under non-permissible conditions such as temperature, dustiness, moisture, and other chemical and mechanical influences specified by the manufacturer.

c) improper and non-professional installation of the product, handling of the product, operation of the product, or by improper maintenance of the product where applicable.

d) The item has been deliberately overloaded, used in contravention of the conditions of use listed in the instructions for use or damaged by the general rules of use and principles

e) unqualified action or intervention in the matter

f) domestic repairs or corrections of the product (painting or diffraction)

g) Damage caused by the action of nature or higher power

9. The complaint is only tested and checked for those errors that the buyer has specified and described in writing in the complaint letter.

10. The seller is granted the right to refuse the letter of complaint, if the complaint and its parts (the accessories of the product where applicable) are dirty and / or do not meet the hygienic requirements for the return from the seller.

d) The complaint procedure

If the buyer is a consumer without the company ID:

If it is a mistake or defect of the product that can be repaired, the product will be repaired. If the defect of the item can not be repaired and the defect does not limit the use / use of the item, the buyer may negotiate with the seller for a price reduction of the item. In this case, that comes to an agreement with the seller on a price reduction, it is no longer possible to place the complaint again. In the event that none of the above options was chosen, the consumer will be issued a credit / voucher.

In the event of a defect of the item which is not repairable and limits the use, the seller will exchange the claimed non-functioning item for another functional item that allows the use and functionality or the seller will issue the buyer a credit / voucher.

If the buyer is an entrepreneur with a valid company ID:

If it is a mistake or defect of the product that can be repaired, the product will be repaired. If the defect of the item can not be repaired and the defect does not limit the use / use of the item, the buyer may negotiate with the seller for a price reduction of the item. In this case, that comes to an agreement with the seller on a price reduction, it is no longer possible to place the complaint again. In the event that none of the above options was chosen, the consumer will be issued a credit / voucher.

In the event of a defect of the item which is not repairable and limits the use, the seller will exchange the claimed non-functioning item for another functional item that allows the use and functionality or the seller will issue the buyer a credit / voucher.

1. The complaint of the buyer's matter is settled by the seller without any delay, but no more than 30 days from the date on which the complaint is made to the seller. This deadline is not binding for the buyer, who has identified himself with a valid company ID No. and whose business relations with the seller are regulated in the Slovak Commercial Code.

2. After completing the justified / regular complaint, the warranty period will be extended by the remaining / usual warranty period. In the case of an unjustified complaint, the warranty period will no longer be extended by the remaining warranty period. If the complaint was settled with the exchange of the case, any further complaint is considered as the first complaint. (The time for completing the claim begins on the day the complaint is filed and takes until the complaint is settled). But not until the matter is picked up by the buyer. The buyer will be notified by e-mail about the successful completion of the complaint, which the buyer has specified when registering.

3. After completing the complaint, the seller informs the buyer about the termination of the complaint by phone, SMS or e-mail. If the complaint has been sent by courier service, the repaired or exchanged item will be sent back to the buyer's address by courier after the complaint has been settled. In the event that for any technical reasons the buyer can not be informed by SMS or e-mail within the time period specified by the law, the buyer has the possibility to personally come by in the complaint department of the company, and his complaint against the original Confirmation of acceptance of the complaint may be obtained from the seller.

4. In the event that the buyer does not pick up his complaint within 60 days (starting from the day of the submission of the complaint), the seller is under § 656 BGB entitled to charge for the storage of this item storage costs incurred by the buyer.

For the storage of the complaint is 1 € / per day (for the items whose weight is above 5 kg) and 0.5 € / per day (for the items whose weight is less than 5 kg) levied.

e) Consumables

If the component of a package or the object of an order is a consumable (e.g., ink pad, printing block, ink), its life is 6 months unless otherwise specified.

Developed in accordance with the Slovak Civil Code (Law No. 108/2000 Collection of Laws and Regulations), Slovak Commercial Code and other legislation, regulations, directives, amendments and decrees.

Approved by Jan Petrovic, Managing Director of Aureus Services, s.r.o.